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Customer Service Agent 2024
1 open positions
Adventure Spec make outdoor gear for adventure motorcyclists
Our customers use our gear to create adventure stories on bikes with friends in the great outdoors.
We promote a ‘light is right’ philosophy to adventure riding - lighter bike, lighter gear and a lighter footprint from our travels.
Our team is small but committed to creating change in this corner of the motorcycle and outdoors sector. The story of our brand has been built through innovation, problem solving and a core understanding of the needs of our community. We often find ourselves punching above our weight.
We are looking for professional, detail oriented and creative people who will help us grow into the next chapter of our story.
Our team members often spend leisure time in the great outdoors, both on and off bikes, and place high value on problem solving, responsibility, adaptability and communication.
COMPANY DESCRIPTION:
Adventure Spec was born in the north of England, and our core team work remotely from Newcastle to Bristol, from UK to Bulgaria. Our manufacturing partners are in Europe, and we have distribution warehouses in the UK, Belgium and USA.
We make adventure motorcycling clothing, luggage and hard parts that are used by a community of riders who align with our ‘light is right’ philosophy.
Our approach to the design and manufacturing of our clothing has its roots in the outdoor mountaineering world where the approach to layering is well established. We add our expertise from the motorcycle sector by designing in the CE certified protection and performance required to stay safe, warm and dry.
Find out more at www.adventurespec.com
POSITION:
We are looking to expand our team with the appointment of a Customer Services Agent.
You will be responsible for representing Adventure Spec through our online Helpdesk and resolving customer queries relating to our products, customer logistics and customer finance such as refunds and coupon promotions.
You will be the first point of contact for all Helpdesk/email enquiries creating customer service outcomes that satisfy customers and where possible create positive stories that have the potential to be utilized in marketing and sales objectives.
A strong emphasis is placed on creating an ongoing connection of trust with our customers based around a shared interest of Adventure Motorcycling.
KEY RESPONSIBILITIES:
● Point of contact for customers and potential customers through our online helpdesk
● Present an “on-brand” polite and professional response to all first line inquiries
● Take control of our returns process including
○ Customer interactions
○ Managing logistics of returns/exchanges
○ Taking critical pathway decisions
○ Control of customer returns finances
○ Passing relevant customer experiences to respective departments
● Provide technical assistance with clothing and parts (assignment to warranty replacement etc)
● Provide experience led advice and support with potential sales avenues based around our products
REQUIREMENTS:
Essential:
● Excellent English
● Highly professional and polite communication skills
● Strong human interaction skills
● Conflict resolution skills
● Process led mindset
● CRM System experience
● Experience of working with logistics/stock systems
● Ability to work autonomously without direct supervision
Desirable:
● Deep enthusiasm and experience in Adventure Motorcycling at the lighter end of the spectrum
● Deep understanding of the brand and product spread of the Adventure Motorcycling Market
● An understanding of Adventure Specs brand position within the Adventure Motorcycle market
● Technical understanding of outdoor/technical materials and applications (Goretex, softshell etc)
SALARY:
80hrs per month / £1200pm.
Time over and above contracted hours paid pro-rata.
This is a remote working position.
PAYE terms open to UK nationals.
Freelance only to non-UK nationals.
APPLICATION DEADLINE:
30th September 2024.
APPLY:
To apply for this role please send your CV & cover letter to
customerserviceagent2024@adventure-spec-ltd.odoo.com
Thank you.
Mytholmroyd
West Yorkshire
HX7 5EY
United Kingdom
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