Greetings Adventure Spec Riders!
We've missed you this past month, thanks for being so patient. There's a lot been going on here are Adventure Spec HQ, here's an update about what to expect when you next shop with us.
We made a decision some time ago to close in January 2021 to give us time to get our EU distribution centre and company setup, to make our post-Brexit operations as smooth as possible for people on both sides of the border.
There is still some work to do but we are nearly there. We know that you have questions about what might have changed for the way you shop with us post-Brexit. Here's a round up of some of the main points that you should be aware of.
UK Customers
You will be shopping with Adventure Spec Ltd registered in the UK 06429495.
Prices are quoted and charged in £GBP.
Orders will be charged UK VAT at 20%.
Goods will ship from our UK warehouse and there will be no extra fees, duty or VAT to pay upon delivery.
Returns will be to our UK warehouse address.
EU Customers
You will be shopping with Adventure Spec EU B.V. registered in the Netherlands. Company number TBC.
Prices are quoted and charged in €EURO.
Orders will be charged Netherlands VAT at 21% unless...
1. You have a valid EU VAT number (unless you are in the Netherlands).
Goods will ship from our warehouse in Belgium and there will be no extra fees, duty or VAT to pay upon delivery.
Returns will be to our Belgium warehouse address.
USA, Canada, Central and South
American Customers
You will be shopping with Adventure Spec LLC, registered in Colorado USA.
Prices are quoted and charged in $USD.
Orders may be charged sales tax depending upon your delivery state, but these will be charged at checkout.
Goods will ship from our warehouse in Colorado Springs and there will be no extra fees or taxes to pay upon delivery unless...
1. You are outside of the USA.
Returns will be to our warehouse in Colorado Springs.
Rest of the World Customers
You will be shopping with Adventure Spec Ltd registered in the UK 06429495.
Prices are quoted and charged in £GBP.
Orders will NOT be charged UK VAT.
Goods will ship from our warehouse in the UK. You may incur duties, clearance charges and your countries VAT upon delivery.
CAN I PLACE AN ORDER WITH ADVENTURE SPEC TODAY, 1st FEBRUARY 2021?
If you are in the UK or North and South America or Rest of the World (outside of the EU) then yes.
Adventure Spec Ltd and Adventure Spec LLC are open for orders again and will be shipping orders from Tuesday 2nd February.
If you are in the EU then not yet.
Adventure Spec EU B.V. isn't quite ready to accept orders yet. We are waiting on a VAT number and company bank account to go live. As soon as these are in place we will turn the shopping cart on and orders can be placed.
Until these things are in place we cannot take orders for the EU- sorry!
We will let you know as soon as our EU and 'Rest of the World' shop is open for orders.
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ARE YOUR STOCK LEVELS ACCURATE?
We have done a lot of work on our systems recently to give more accurate information on our stocks. Every product should show its stock status on its page and in the basket/checkout.
If the information shows....
1: In Stock
The item is in stock in the local warehouse
2: Temporarily out of stock - Estimated in stock date: ****-**-**
The item is not in stock but is on a Purchase or Manufacturing order confirmed by our suppliers or factory.
The website will allow an order to be placed. The date is the estimated shipping date quoted by the supplier plus the usual transit time. These may change but we're doing our best to keep these as accurate as possible. The estimated in stock date when you place your order will be on your order confirmation email.
3: Temporarily out of stock - Lead Time approximately: ** days
The item is not in stock and is not on an existing supplier order. The number of days is the normal order lead time from the supplier. The website will not allow an order to be placed directly but will allow a preorder to be requested - use the button and leave a message. Our team will reply back with an ETA and a quote.
WHAT ABOUT A BACKORDER THAT I HAVE PLACED?
Any EU customers with existing backorders or exchanges will now have their exchange or order supplied from within the EU, so you won't incur any charges for that.
Phew, that's a lot of information. Thank you for reading it all, we know it's not the most exciting but hopefully it has given you an idea of the amount of work going on behind the scenes to adjust to a post-Brexit world.
It's been an eventful 12 months but we are more confident than ever in our ability to help you get the most out of your adventure riding. It won't be long before the trails start to dry out and hopefully the worldwide lockdown begins to ease up.
We are really excited to be able to start to share with you some of the new gear that we've been developing, from luggage to hard parts to genuinely game changing motorcycle clothing.
Until then, thanks again for being so patient.
Stay safe.
Chris and Dave